Topic outline

  • Intro to IT Service Management

    chaired by: 
    • Giuseppe La Rocca (EGI.eu),
    • Sy Holsinger (EGI.eu)


    -Incl. rationale for research

    • History and Overview of FitSM

      Incl. examples of adoption in research/academia

    • Training Opportunities

      • Open Discussion / Q&A