Topic outline

• General
  
  

  General

  • News forum
  • Webinar Video URL
• Intro to IT Service Management
  
  

  Intro to IT Service Management

  chaired by: 
  

  • Giuseppe La Rocca (EGI.eu),
  • Sy Holsinger (EGI.eu)

  
  

  -Incl. rationale for research

  
  
• History and Overview of FitSM
  
  

  History and Overview of FitSM

  Incl. examples of adoption in research/academia

  
  

  • Slides File
• Training Opportunities
  
  

  Training Opportunities
• Open Discussion / Q&A
  
  

  Open Discussion / Q&A